Terms & Conditions


This website is operated by hellodoctor24x7.com. By accessing and using this website you agree to be bound by all terms and conditions contained on this website. Should you object to any term or condition of terms and conditions or become dissatisfied with the service in anyway, your only recourse is to discontinue the use of this service. These terms and conditions are subject to change without notice and become effective updating on this website. Please keep visiting these terms and conditions for updates. You are free to establish a hypertext link to this website so long as the link does not state or imply any sponsorship of your website or service by hellodoctor24x7.com or by our site.
This website, including all its features, content and mobile information service is provided by the HelloDoctor24x7 Healthcare (P) Ltd. (HelloDoctor24x7).

License to use website

Unless otherwise stated, hellodoctor24x7.com and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • Republish material from this website (including republication on another website);
  • Sell, Rent or Sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, Duplicate, Copy or Otherwise exploit material on this website for a commercial purpose;
  • Edit or Otherwise modify any material on the website;


HelloDoctor24x7 service partners are defined as the organizations, individuals and health care professionals who are authorized to register user for this service.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without HelloDoctor24x7's express written consent.

You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without HelloDoctor24x7 express written consent.

Limitations of liability

HelloDoctor24x7 will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • To the extent that the website is provided free-of-charge, for any direct loss;
  • For any indirect, special or consequential loss; or
  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if HelloDoctor24x7 has been expressly advised of the potential loss.

  • HelloDoctor24x7 only provides health information, fix appointments and tele-consultation with doctors and other health professionals.
  • This service is not a substitute for professional medical advice, diagnosis, or treatment.
  • For any emergency, always call ambulance and reach nearest hospital as soon as possible.
  • Always consult your physician or other registered practitioners/ designated healthcare provider with any questions you may have regarding medication, medical conditions or treatment.
  • We do not sell, rent, or lease your Personally Identifiable Information (PII) to any third party.
  • HelloDoctor24x7 do not provide any emergency health services.
  • Our panel doctors/other healthcare professionals over phone (Tele-Consultations) is to direct the caller to the appropriate level of care or service in a safe and timely manner in combination with providing self-care advice and direction. Doctors over phone here are creating a healing relationship through 1) attending to (listening), 2) maximizing patients' control over disease, and 3) providing comfort and connection through the voice (rather than touch).
  • HelloDoctor24x7 is not responsible for any conversation regarding medical or any other information between the "Our panel doctors/other healthcare professionals " and "The User/Patients".

Products, Services, Payment & Refund

HelloDoctor24x7 is a online healthcare marketplace where a user/patients /member can fix appointment with doctors/other healthcare professionals & also can talk to doctors/other healthcare professionals in which the consultant gets paid per minute of consultancy charge (Tele-consultation).

The user/patients/member shall recharge his/her account though a payment gateway on our website using his/her national/international credit/debit card also through pre-paid HelloDoctor24x7 card available in different sales point.

Minimum recharge value is INR 100 and maximum recharge value is INR 1000

Upon consultation the users/patients/members pre paid account gets debited and the same is credited to the doctors/other healthcare professional's account. HelloDoctor24x7 takes service charges from doctors/other healthcare professionals.

If you are not 100% satisfied with your subscription or consultation with any of our doctors /other healthcare professionals, you can either cancel your subscription for a full refund or exchange it for another consultation with doctors /other healthcare professionals. You can cancel your subscription or swap your top-up purchase for up to 15 days from the purchase date.

Law and jurisdiction

This Agreement and any contractual obligation between HelloDoctor24x7 and User will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in Bhubaneswar.

Contact Information

If any User has any question, issue, complaint regarding any of our Services, please contact our customer service at contact@hellodoctor24x7.com.

If you would like more information about your privacy rights, please contact HelloDoctor24x7 by calling 0674-65-71366 and ask to speak to the Legal Officer. To the extent you are required to send a written request to HelloDoctor24x7 to exercise any right described in this Notice, you must submit your request to HelloDoctor24x7 at: HIG-49, Lumbinivihar, Chandrasekharpur, Bhubaneswar-751021, Odisha,India.